Velon
Velon Support Center
Need help with Velon? We're here to help.
Login Problems
Can't sign in? Make sure your email is confirmed and your credentials are correct. Try resetting your password if you're stuck.
Contact Support →Forgot Password
Use the password reset flow to receive a time-limited link by email. The link is single-use and does not reveal your existing password.
Contact Support →Premium & Activation
Premium access is tied to your Velon account. Make sure you're signed in with the same account that purchased the subscription or license.
Contact Support →Workspace Launching
Double-check the paths, websites and commands in your Workspace. If one item has changed, moved or needs permissions, it can stop the launch.
Contact Support →Application Issues
Some apps may fail to start because of their own updates, Windows permissions or broken paths. Verify the app works outside Velon first.
Contact Support →Announcements
Follow our official channels for updates, new features and known issues. Contact Support for product news and release notes.
Contact Support →Technical Problems
Report crashes, freezes or unexpected behavior. Include your Velon version, Windows version and the steps that reproduce the problem.
Contact Support →Billing & Refunds
Questions about a charge, renewal or refund? Contact Support and include your account email and the purchase details.
Contact Support →What to include when contacting support
To help us resolve your issue faster, please include as much of the following as possible:
- Velon version
- Windows version
- Description of the problem
- Steps that reproduce the problem
- Screenshot or video if useful
- Account email where relevant
Never send your password, SMTP credentials, API keys, activation secrets or other private credentials to Support.