Velon Refund & Cancellation Policy

All purchases are generally non-refundable.

However, if a purchased Premium feature is genuinely unavailable because of a verified Velon-side technical issue and the issue cannot reasonably be fixed, you may request a refund review. Refund approval is not automatic — each request is reviewed individually.

• Change of mind
• Not using the application
• User device problems
• Windows configuration problems
• Incorrect application paths
• Unsupported systems
• User configuration errors
• Third-party application failures
• Third-party website failures
• Temporary internet problems
• Failures caused by third-party services

Please contact Velon Support first so the issue can be investigated. Many problems are configuration-related and can be resolved quickly.

Where applicable, you can request cancellation of a future subscription renewal. Cancelling does not automatically create a refund for a purchase that has already been completed.

If automatic cancellation is not available in your account, contact Support and we will process the cancellation request for you.

Refund decisions remain subject to applicable consumer protection laws. Nothing in this policy is intended to override mandatory legal rights you may have where you live.